Improve Your Emergency Department with
Emergency Department Benchmarking, Consulting, Dashboards,
and Discharge Phone Calls
Emergency Excellence (EmEx) can help your emergency department achieve excellence in emergency care.
Our emergency department benchmarking services help your emergency department implement best practices to improve quality, performance, and satisfaction.
Top-performing emergency departments are eligible for the Emergency Center of Excellence designation, the first national award to recognize superior emergency care.
Our emergency department consultants include practicing emergency physician and nurse leaders with ER operations expertise. We offer short-term and long-term emergency medicine consulting engagements to help you to identify performance improvement opportunities and implement needed solutions.
Our emergency department performance dashboard and analytics solution provides you the data you need to best manage your emergency room, in a format that is easy to analyze and manipulate.
Our patient callback (discharge phone calls) and patient satisfaction survey solution helps you to dramatically improve patient satisfaction and mitigate risk.
|New Study: The Impact of Post-Discharge Patient Call Back on Patient Satisfaction|
The January issue of the Journal of Emergency Medicine has a study that shows patients that received a patient callback gave a patient satisfaction score at the 85th percentile compares to the 14th percentile for patients who did not receive a patient callback. Read the article
|St. Vincent Carmel Medical Hospital Named as an Emergency Center of Excellence|
|EP Monthly Interview Videos|
Emergency Excellence CEO Mark Reiter MD MBA was interviewed by Dr. Plaster of Emergency Physicians Monthly at ACEP on a variety of topics. Watch the videos
|Berger Hospital Named an Emergency Center of Excellence|
|Virginia Hospital Center Recognized as an Emergency Center of Excellence|
|Visit Emergency Excellence at Booth #1800 at ACEP Scientific Assembly in Denver|
|Texas Health Fort Worth Named as an Emergency Center of Excellence|
Read the Press Release