Emergency Excellence has been helping hospitals develop top performing emergency departments since 2008.
Emergency Excellence was founded in response to the 2006 Institute of Medicine report “Hospital-Based Emergency Care: At the Breaking Point”. The report exposed the nation’s under-performing emergency care system and charged emergency medicine leaders to improve quality and performance. Emergency Excellence has been focused on doing exactly that ever since. Emergency Excellence’s founder and CEO, Dr. Mark Reiter MD MBA, is an accomplished emergency physician leader, most recently serving as the President of the American Academy of Emergency Medicine (AAEM).

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OurServices

 
 

Patient Callbacks (Discharge Calls)

(EmEx-Contact)
Our patient callback representatives, using our patient callback software at our call center, will contact your patients soon after discharge. Post-visit patient callbacks improve patient satisfaction and help to improve patient care and minimize risk.  Post discharge phone calls work well for emergency department patients, hospital inpatients, and outpatients. All scripting, questions, and dynamic responses are completely customizable to meet your needs. In addition, we collect patient satisfaction data and obtain specific feedback on their satisfaction with the emergency department and/or hospital, as well as each physician, nurse, etc.  Any patient care or patient satisfaction issues are immediately forwarded to the individuals you designate.

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Benchmarking

(EmEx-Compare)
Emergency Excellence benchmarks your emergency department compared to other participating EDs and industry best practices across over 100 emergency department benchmarks. Each performance indicator is mapped to seven distinct Pillars of Excellence – Safety, Satisfaction, Space, Staff, Support, System, and Solvency.

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Emergency Center of Excellence

(EmEx-Award)
The Emergency Center of Excellence designation recognizes the top performing emergency departments in the country. Emergency departments can use this designation in promotional materials and may see significant volume increases as the community learns of your emergency department’s reputation for superior emergency care.

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Consulting

(EmEx-Consult)
Our emergency department consultants can help you to identify performance improvement opportunities and implement needed solutions. Our emergency department consultants include practicing emergency physicians and nurses with extensive emergency department operations expertise.

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