Improve patient care and decrease liability risk
Patient callbacks improve clinical care, as a patient whose condition is worsening is directed to return to the emergency department before a potential bad outcome occurs. Emergency Excellence can email or fax a report of the situation to the emergency department so that your staff is aware a patient was instructed to return. Patients with specific concerns or who do not understand discharge instructions are channeled to a designated person in your emergency department.
In addition, following any malpractice claim, if the patient was reached by a post visit call, the extracted data from the day after discharge will either (1) confirm patient was satisfied with the emergency department visit and/or hospital admission, had a stable or improved condition, and had a follow-up plan or (2) confirm that the patient was instructed to follow-up closely with their physician or return immediately return to the emergency department. Having this information clearly documented can eliminate or significantly reduce any payout.