Emergency Center of Excellence: Hospital and Emergency Department Excellence

Emergency Center of Excellence

First national designation to recognize superior emergency care

On-site assessment to evaluate emergency department performance and verify EmEx-Compare data

Access to marketing materials to help promote your designation

Download EmEx-Award Powerpoint Presentation

EmEx-AwardEmergency Center of Excellence

Verification process for the Emergency Center of Excellence designation (EmEx-Award)

EmEx-Award is our on-site verification process for the Emergency Center of Excellence designation. The Emergency Center of Excellence is the first national designation to recognize high-performing emergency departments. Emergency departments are recognized based on their results of over 100 Key Performance Indicators, each linked to one or more of the Seven Pillars of Excellence. Only those emergency departments with superior performance documented in EmEx-Compare may participate.

Top performing emergency departments that are awarded the Emergency Center of Excellence have a lot to be proud of. Emergency departments can use this designation in promotional materials and may see significant volume increases as the community learns of your emergency department’s reputation for superior emergency care. Emergency Excellence also will provide a high-quality plaque and draft a sample press release for your hospital. The Emergency Center of Excellence designation endures for two years, after which, hospitals may re-apply.

The Seven Pillars of Emergency Medicine Excellence:

Safety pertains to overall care quality, patient outcomes, and team commitment to quality improvement.
Satisfaction relates to patient’s perception of excellent care, department reputation, and efforts to advance stature.
Solvency addresses current opportunities for fiscal improvement through optimal coding, test utilization and lean processes.
Space represents the functionality of the facility and equipment from both the clinical team and patient perspective.
Staff incorporates physicians and nurse credentials, team staffing levels and retention, and professional satisfaction.
Support involves relationships with administration and medical staff, adequacy of on-call coverage, and involvement in emergency department-wide committees.
Systems refer to work flow processes, care pathways, and technological advances, especially in computerization.